Sunday, 15 December 2013

Filling the G-Apps: Chrome/Gmail Crash

A more common issue with Chrome & Google Apps these days is an DNS caching issue.
If you're using the simple but useful "Stay Signed in" checkbox and there's an issue with your connection or your IP address is changed you could come across the Chrome/Google Apps equivalent of the "Blue Screen of Death", nowhere as bad and simple to fix.

You'll be faced with a white screen with the appropriate Google Apps icon & the text "The app is currently unreachable".

To resolve the issue you just need to clear your DNS by completing the following steps:
  1. Open your command line I.e. Dos prompt (On Windows PC, press Windows + R > type "cmd" > click Ok) 
  2. On Command Promt type "ipconfig /release"
  3. Then type  "ipconfig /flushdns"
  4. Then type "ipconfig /renew"
Similar details for the Tasks Chrome Extension can be found here.

Another solution that works when it's just a locked session issue from a dropped connection is to log into another browser, log out and then refresh your Chrome browser.